Ticket System

Create private channels for support requests, partnerships, or reports.

Setup

1. Categories: Define ticket categories (e.g., "General Support", "Billing", "Partnerships").
   • Each category can have a specific description and emoji.
   • You can assign specific Support Roles to view requests for specific categories.
2. Panel Channel: Select where the "Open Ticket" panel should appear.
3. ** transcripts**: Enable transcripts to save a log of closed tickets to a specific channel.

User Flow

1. User clicks "Open Ticket" on the panel.
2. Bot creates a private channel (e.g., ticket-001).
3. User and Support Staff discuss the issue.
4. Staff clicks "Close". The ticket is archived/deleted and a transcript is saved.